PRIVACY POLICY

Twisted Luck Sustainable Solutions

Twisted Luck Carriages

Effective Date: January 1, 2026

This Privacy Policy describes how Twisted Luck Sustainable Solutions ("we," "us," or "our") collects, uses, and protects your personal information when you use our website, purchase products, or subscribe to our composting services.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, billing and shipping address, and payment information when you make a purchase or subscribe to services.

Service Information: For composting service subscribers — pickup address, service preferences, contamination reports, and give-back allocation preferences.

Usage Data: We use Google Analytics, Facebook Pixel, and similar tools to collect data about how you interact with our website, including pages visited, time spent on site, and referral sources.

Communications: Email addresses collected through our newsletter signup, contact forms, or customer support inquiries.

2. How We Use Your Information

We use your information to:

Process and fulfill orders, subscriptions, and service requests
Communicate with you about your orders, services, or account
Send newsletters, field trial updates, and promotional materials (you may opt out at any time)
Improve our website, products, and services through analytics
Manage composting service logistics, including pickup scheduling and contamination resolution
Comply with legal obligations and resolve disputes

3. Payment Processing

We use Wix Payments and Square to process payments. We do not store your full credit card information on our servers. Payment processors handle your payment data in accordance with PCI-DSS standards. Please review their privacy policies for details on how they protect your payment information.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including:

Google Analytics: To track website traffic, user behavior, and site performance. Google may use this data in accordance with their privacy policy.

Facebook Pixel: To measure the effectiveness of our advertising and build targeted audiences for ads on Facebook and Instagram.

You can disable cookies through your browser settings, but this may limit your ability to use certain features of our website.

5. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

Service Providers: Third-party vendors who assist with payment processing (Wix, Square), email delivery (Wix email marketing), shipping, and analytics (Google, Facebook).

Legal Compliance: Government authorities or legal entities when required by law or to protect our legal rights.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Access and review the personal information we have about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal obligations)
Opt out of marketing emails by clicking the unsubscribe link in any email we send

To exercise these rights, contact us at twistedluckgardening@gmail.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites (such as Coyaltix Carriages). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Twisted Luck Sustainable Solutions
863 Cotton Grove Rd.
Jackson, TN 38305
Email: twistedluckgardening@gmail.com
Phone: 405-326-5623